Comments on: Zappos Pays New Hires $1,000 to Quit

By: Jerad Kaliher

Jerad Kaliher — Thu, 22 May 2008 00:23:49 +0000

@Drew Smith, as you know, I’m into Nike’s. They don’t exactly run the range at Zappos for my taste. I did buy a pair of Converse a few years back and had a problem with the size. It was the easiest return process of any online retailer.

By: Drew Smith

Drew Smith — Wed, 21 May 2008 20:02:52 +0000

I love zappos. I started buying shoes there in 2005 and vaguely recall an experience where I had to get in touch with customer service over the phone. Since my problem was solved and I don’t have any memories of unnecessary stress, I’d have to say their model is working..

By: Jerad Kaliher

Jerad Kaliher — Wed, 21 May 2008 19:51:54 +0000

@firewall phil, any call center work is tedious and terrible. That’s why a business model like this is so interesting. There may be a lot of stress involved, but there is also autonomy to have your say mean something. You get to solve the problems, no pushing paper up to your supervisors when you have an issue.

By: firewall phil

firewall phil — Wed, 21 May 2008 18:39:41 +0000

As someone who has worked in the customer service sector, its kinda hard to actually be committed let alone motivated to do the work. call center work is tedious, boring and soul crushing. If someone had offered me a grand to walk out, I woulda.